Achieve Atlanta
Coronavirus FAQ

For Achieve Atlanta Scholars, Families, and Partners

Week of May 4th

APS Students and Achieve Atlanta Scholars:

While this is a difficult time with many unknowns, Achieve Atlanta is committed to doing everything possible to help you achieve your academic goals. You continue to amaze and inspire us with your determination and resiliency and we are here to support you. We will use this page to provide up-to-date information on a weekly basis while we weather this crisis. Click here to see our latest newsletter update. Please continue to check this page and follow us on TwitterInstagram, and Facebook for additional updates over the next few weeks.

With unwavering belief,

Tina Fernandez
Executive Director, Achieve Atlanta

Click here for Emergency Grants information
Frequently Asked Questions

Click on the categories below to see the Frequently Asked Questions for each category.

Click here to submit a question for Achieve Atlanta
Financial Aid / Federal Funding / Scholarship

How will these changes affect my Achieve Atlanta scholarship?

At this time, your Achieve Atlanta Scholarship will not be impacted because of the campus closures / move to remote learning. However, if you have questions regarding your financial aid please contact your college’s Financial Aid Office.
I’m concerned about my work study. What should I do?
This will vary by institution. Some institutions are continuing to pay work study wages even if you are not working. Contact your Financial Aid Office for more information.
Is the government providing any emergency funding or support for students?
Yes. Congress has granted permission for the U.S. Department of Education to provide waivers on federal student aid distribution. This flexibility will allow Federal Work-Study (FWS) recipients to receive their wages through the end of the academic year even if they cannot continue working. Additionally, students unable to complete will not have this semester counted toward their Pell Grant Lifetime Eligibility Used (LEU) and Satisfactory Academic Progress (SAP) calculations.

In order to access these supports, students need to take action. Currently enrolled students who are seeking emergency aid, reinstatement of FWS wages, or who need to withdraw for the semester, should contact their school’s financial aid office. Click here to learn more.

Completing the Semester / Academic Continuation

My college/university is moving to an online course for the rest of the semester. What should I do to prepare?
In order to be successful in an online course, it is very important that you:

  • Manage your time effectively and efficiently;
  • Take increased responsibility of your learning;
  • Be willing to seek help from your instructor when needed;
  • Regularly log into the course platform online;
  • Fully engage in the online learning activities;
  • Be self-motivated; and
  • Be willing to learn independently.

The pace of your course may require you check in on the online platform daily.  It is strongly recommended you use a reliable computer when taking tests and completing assignments, not a mobile device or tablet. 

You can see other tips and strategies for academic success from our partners at Beyond12 here.

What advice do you have for communicating with my professors and college via email?
The following are examples of email etiquette:

  • Always include a subject line.
  • Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails.
  • Address recipient by name/title
  • Use standard fonts.
  • Proof your work – avoid texting words and phrases (ex. r u)
  • Do not send large attachments without permission.
  • Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.
  • Respect the privacy of other class members.
What if I don’t have a computer and/or reliable internet access to participate in online classes?
If you do not have access to a computer/laptop or reliable internet access, please contact your Office of Student Affairs to let them know. If you do not receive help from your college you can request complimentary internet assistance through Comcast.
I was approved for an Emergency Grant for technology. What kind of laptop should I purchase and where should I purchase it from?
You can view our Emergency Grant Technology Guide here.
Should I transfer to a local school for the rest of the semester?
No. All colleges are experiencing disruptions at this moment. We encourage our Scholars to complete the semester at the institution where you are currently enrolled.

Housing and Food

What can I do if I'm back home in Atlanta and having trouble finding or paying for food?
You can text FINDFOOD (or COMIDA en Español) to 888.976.2232 to locate nearby food distribution locations and their contact info. Same info is available at – click the Find Help button.

Call (678) 553-5917 Monday through Friday from 8:30 a.m. to 4:30 p.m. for help applying for the Supplemental Nutrition Assistance Program (SNAP), a federal program that helps millions of Americans put food on the table. You can use SNAP to purchase food from your local grocery store and participating farmers’ markets.

Who can I contact if I don’t have a place to stay?
Please contact your Office of Student Affairs or Student Life to learn what resources your college has made available. At many colleges, alumni and/or students are establishing systems for alumni and community members to provide emergency housing, storage, and other support. Check your college’s social media accounts to see if this is available at your school. If you cannot get assistance and are experiencing a financial emergency related to housing, you can apply for an Achieve Atlanta Emergency Grant here.

If you are in Atlanta, Atlanta Volunteer Lawyers Foundation may be able to assist you with your housing needs or point you to other resources. You can read about their available assistance here or you can call 404-521-0790 between 9:00 AM-1:00 PM, Monday through Thursday.

The Atlanta Land Trust created a guide with local resources on mortgage/rent assistance and utilities support here.

Is there someone who can help me find a place to store my belongings?
Yes. U-Haul is offering 30 days of free storage for students who have been displaced because of the coronavirus. You can learn more here.


I cannot pay for transportation (and associated costs) to go back to campus and pack up my belongings. What should I do?

Please contact your Office of Student Affairs to let them know about your situation. You can also reach out to your school’s alumni groups – many are providing support.
Health & Wellness / Preventative Measures
What can I do to prevent the coronavirus?
We encourage Scholars to engage in a few protective measures as encouraged by the World Health Organization (WHO):

  • Wash hands frequently with soap and water. Hand sanitizer that has an alcohol content of 60% or greater can also be used.
  • Maintain social distancing – at least three feet from anyone who is coughing or sneezing.
  • Avoid touching eyes, nose and mouth.
  • Practice respiratory hygiene (cover your mouth and nose with tissue when you cough or sneeze then discard tissue immediately).
  • Keep surfaces frequently touched (sinks, door handles, faucets, desks, etc.) sanitized.
    • Do not report to school or work if you are ill.
    • If you experience symptoms, get medical care early!
What can I do for my mental health during this time of transition?
Achieve Atlanta is providing a valuable benefit to all Scholars and their immediate family members known as the Student Assistance Program (SAP). We have partnered with McLaughlin Young Group, an independent provider of SAP services. The SAP offers help for personal and/or professional concerns by providing free, confidential, short-term counseling and personal consultation.

To seek assistance through the SAP, simply call 704-529-1428 or 800-633-3353.

You can learn more about taking care of your mental health during times of uncertainty here.

Resources for DACA and Undocumented Students
Do you have any resources available for DACA and undocumented students?
All of the resources on this page are available to you. You can also find additional resources here.
More Information
Where can I find more information on the coronavirus?
Outbreaks involving novel coronaviruses evolve quickly and recommendations from public health officials may change frequently as new information becomes available. Please check the following websites often for updated information:

Centers for Disease Control and Prevention website:

Georgia Department of Public Health website:

American Institutes for Research Coronavirus FAQ here

Where can I find other resources to help me during this time?
You can view some of our suggested resources below:

Resources for Parents from Voices for Georgia’s Children here

Resources for First-Generation Students here

Beyond12’s Student Resource Guide here

Contacting us
What should I do if I have further questions?
You can reach Achieve Atlanta three ways:

  1. Use the “Contact Us” form on the website to send us a message,
  2. Send an email to, or
  3. Call us at 404-880-3500 (Monday-Friday, 9AM-5PM EST).